**Chargeback Policy**
We take chargebacks seriously and have implemented a stringent policy to prevent fraudulent claims. If you dispute a charge through your bank or payment provider without first reaching out to us to resolve the issue, we reserve the right to challenge the dispute and provide evidence that the transaction was legitimate.
**Unauthorised Transactions**
If you believe that a payment was made without your consent, please contact us immediately. We will investigate the issue and, if necessary, collaborate with your payment provider to resolve it. However, if we determine that the transaction was authorised and legitimate, we will not be able to process a refund.
**Fraudulent Chargeback Claims**
Filing a chargeback without a valid reason or after receiving the service you paid for is considered fraudulent. If we receive a chargeback request for a completed service, we will provide documentation, including order details, timestamps, and communications, to contest the claim. Additionally, we may take further action, such as restricting your access to our services or pursuing legal remedies if necessary.
**How to Avoid Chargebacks**
To prevent unnecessary disputes, we encourage customers to contact our support team before initiating a chargeback. Many issues can be resolved promptly through direct communication. If you are experiencing problems with our services, please provide us with the opportunity to address your concerns before contacting your bank.
**By using our services, you acknowledge your compliance with our chargeback policy. We appreciate your cooperation in maintaining a fair and transparent process for handling payments and refunds.**
**Customer Support and Dispute Resolution**
We are committed to ensuring customer satisfaction and promptly resolving any issues. If you have any concerns or disputes regarding our services, please follow the steps below to reach a resolution:
1. Contact Our Support Team
Should you encounter any issues, kindly contact our customer support team via email or live chat. We strive to promptly respond to all inquiries and resolve them within a reasonable time frame.
2. Provide Necessary Documentation
To facilitate an efficient resolution of your concern, please furnish any relevant documentation, such as order confirmation, proof of payment, and screenshots (if applicable). This information will enable us to investigate and address your issue more effectively.
3. Escalation Process
Should you not be satisfied with the initial resolution provided by our support team, you may request an escalation. Your case will be reviewed by a senior representative who will thoroughly examine the issue and provide a final decision.
4. Alternative Dispute Resolution
In the event that we are unable to resolve your issue satisfactorily, you may consider seeking mediation or other alternative dispute resolution methods before pursuing legal action. We prioritise resolving conflicts fairly and efficiently whenever feasible.
Your trust and satisfaction are our utmost priorities. We appreciate your patience and cooperation in collaborating with us to address any concerns you may have.
**Refund Approval and Payment Process**
At Beauty Two, we are committed to simplifying and expediting the refund process. Upon approval of a refund request, the following steps will be implemented to facilitate a timely return of funds:
Approval Notification
After meticulous review of your refund request, we will promptly notify you via email regarding the decision. If the refund is approved, we will provide you with the details of the refund amount and the estimated processing timeline. In the event of a denial, we will clearly elucidate the reasons for the decision and, where feasible, offer alternative solutions.
Refund Processing Timeline
The duration of refund processing is contingent upon various factors, including the payment method utilised and the financial institution involved. Please refer to the following estimated timeline based on different payment methods:
**Refund Policy**
Refunds will be processed to the original payment method used for the purchase. If the original payment method is no longer available, additional information may be required to process the refund through an alternative method.
**Partial Refunds**
In certain cases, a partial refund may be issued if only a portion of the service was utilised or if the refund request aligns with specific terms outlined in our service agreement. The exact refund amount will be determined based on the service usage and other relevant factors.
**Currency and Exchange Rates**
All refunds will be processed in the same currency used for the original transaction. If currency conversion is necessary, exchange rates applicable at the time of the refund will be applied. We are not responsible for any variations in refunded amounts due to fluctuating exchange rates or financial institution fees.
**Exceptions to the Refund Policy**
While we endeavour to accommodate refund requests equitably, certain services or products are non-refundable. These include, but are not limited to:
• Downloadable digital products (eBooks, videos, software, or online courses) once accessed.
• Customised or personalised services that have already been rendered.
**Subscription Fees:**
Subscription fees will be charged after the billing period commences. To avoid charges, customers must cancel their subscription before the renewal date.
**Non-Refundable Purchases:**
Promotional or discounted purchases that explicitly state they are non-refundable will not be returned.
**Refund Policy:**
Our refund policy is designed to be fair and transparent. We strive to provide appropriate resolutions to customers while maintaining the integrity of our business.
**Customer Support:**
If you have any questions regarding your refund request, please contact our support team at [email protected] for further assistance.
**Review Process:**
**Initial Assessment:**
Upon receipt of a refund request, our team diligently verifies the completeness and accuracy of all provided information. This serves as the initial step in our refund process, ensuring the veracity of the refund and the legality of the sale. Customers may initiate refund requests through the official channels provided by Beauty Two. These channels include emailing [email protected] with “Refund Request” as the subject or contacting our customer service team via the provided telephone number. This step is crucial for expediting the handling of your request.
To expedite the review process, we strongly recommend retaining all documentation and details pertaining to your purchase. This documentation will facilitate a more efficient review process. Once a refund request is under review, our team meticulously scrutinises every detail, ensuring fairness and protecting the interests of all parties involved.
Effective communication is paramount in our process, and customers can anticipate updates regarding the status of their refund request. We recognise the significance of building trust with our customers and are committed to resolving each refund request fairly and transparently. Should you have any inquiries or require further assistance, our dedicated customer support team is available to provide support.
Detailed Investigation Phase
Following the initial review, we conduct a thorough investigation into the refund request. This phase involves meticulously reviewing all records, messages, and other pertinent information to determine the fairness of the request. Our experts thoroughly examine every aspect of the request to ensure a fair decision for all involved parties.
Should additional information be required, the company promptly contacts the customer within two weeks. The customer is obligated to provide this information within a fortnight to facilitate the company’s decision-making process. The customer will receive an email notification of the refund decision within five working days of the company receiving all necessary information, or within five working days if the company deems no further information is required.
Occasionally, Beauty Two may exercise its discretion to initiate a refund without seeking customer consent beforehand. Upon a decision to refund, the funds will be processed promptly and within ten business days. Please be advised that refund requests may be declined if submitted after the permitted timeframe or if the customer fails to provide the requested information.
**Final Decision and Refund Processing**
Final Decision Notification
Upon completion of all necessary checks and investigations, Beauty Two will render a final decision regarding the refund request. Customers will receive a formal notification via email, clearly indicating whether the refund has been approved or denied.
* If approved, the email will provide details such as the refund amount, payment method, and anticipated processing time.
* If denied, the email will elucidate the reasons for the decision and, where applicable, suggest alternative resolutions or support options.
Our objective is to ensure that all customers receive a fair and transparent decision, accompanied by clear explanations and guidance on any subsequent steps they may need to take.
Refund Disbursement
If a refund is approved, the funds will be returned to the original payment method utilised at the time of purchase. Please note the estimated timeline for different payment methods:
* Credit/Debit Cards: 5 to 10 business days
* PayPal/Digital Wallets: 3 to 5 business days
* Bank Transfers: 7 to 14 business days, contingent upon bank processing times
In the event that the original payment method is no longer accessible, alternative refund options may be provided, such as store credit or an alternative payment method.
Partial Refunds and Adjustments
In certain instances, a partial refund may be issued under the following circumstances:
* A service was partially utilised prior to cancellation.
* A product was purchased at a discount with specific non-refundable terms.
* The request falls within a specific exemption outlined in our refund policy.
If a partial refund is granted, the customer will be notified of the precise amount and the reason for the adjustment.
**Dispute Resolution and Escalation**
At Beauty Two, we prioritise resolving refund-related disputes fairly and expeditiously. Should a customer disagree with the refund decision, they may request a review or escalate the issue to our dispute resolution team by following these steps:
1. Submit a Dispute Request: Email support@Beauty Two.com with a subject line: “Refund Dispute - [Your Order Number]” and attach any supporting documentation.
2. Secondary Review: A senior representative will review the case within seven business days and provide a final decision.
3. Alternative Resolution: If a refund is still denied, we will explore alternative options, such as service credits, discounts, or other compensatory measures, where applicable.
**Our Commitment to Customer Satisfaction**
At Beauty Two, we prioritise customer satisfaction and strive to provide exceptional service. Our refund policy is transparent, fair, and efficient, ensuring that all refund requests are handled with professionalism and transparency.
We appreciate your patronage and will diligently resolve any issues in a manner that respects both our customers and our company’s policies. Should you have any inquiries or require further assistance, please contact our customer support team at [email protected] or call us at default.
**Policy Amendments and Customer Notifications**
Policy Updates and Customer Awareness
At Beauty Two, we are committed to continuous improvement and policy alignment with industry standards and customer expectations. We reserve the right to modify, update, or amend this refund policy at any time, subject to the following factors:
• Changes in our services (e.g., new features, product adjustments).
• Legal or regulatory requirements that impact refund procedures.
• Market conditions that necessitate policy revisions.
• Customer feedback that enhances clarity and fairness.
Whenever we update this policy, the most recent version will be posted on our website and, where applicable, communicated via email to customers. We strongly encourage all users to regularly review our refund policy to remain informed about their rights and obligations.
Transparency and Customer Communication
We are committed to open and honest communication regarding any policy amendments. Should you have any concerns or require clarification regarding how changes may impact you, our customer service team is available to assist you. We believe that transparent policies foster trust and confidence, ensuring that our customers consistently feel supported and well-informed.
**Contact Information and Support**
For any inquiries, refund-related concerns, or policy clarifications, please contact us through the following channels:
Email Support: [email protected]
Customer Service Hotline: default
Website & Self-Service Portal: lushzenspa.com
Official Communications & Notices
For service cancellations, refund requests, or disputes, please ensure that all requests are submitted through the appropriate channels listed above. Our team is available to guide you through the process and provide timely assistance.
At Beauty Two, customer satisfaction is our paramount priority. We are consistently committed to providing support and ensuring a seamless and hassle-free experience for all our users.
Customers may submit notices, inquiries, or complaints via:
Email: [email protected]
Phone: default
Company Address: default default
Website URL: lushzenspa.com
Company Name: Beauty Two
Trade Register Number: United Kingdom
Incorporation Number: default
Company Director: default
VAT: default
Main Institution Address: default default
Last update: 08.03.25